Yet the post demographic dividend era has arrived, the market requires us to shift our focus onto recruiting the superuser and developing a solid bonding in between. From platform traffic to user retention, we re-design and engage the system with new meanings and experience planning from those crucial aspects, such as currency, benefit, growth, and tasks. Thus, a customized meaningful membership system experience will allow the member better understand and embrace the brand.

Customer Experience has grown its impact in measuring a company’s market share. To fuel and support a company’s long term growth and success, the innovation of a customer experience management system becomes the key, in order to better align with their customer’s satisfaction. Establishing the Experience Administration System will help a company to achieve it’s customer feedback acquisition of the brand/product/service externally, to validate the impact of customer experience to the growing efficiency in the long term, and to improve the internal customer experience success team structure and collaboration workflow.